Introduction
This Privacy Policy explains how Motari Technologies ("Motari", "we", "us") collects, uses, discloses and protects personal data when you use https://www.motari.app and our services.
1. Information We Collect
a) Information you provide
- Account details: name, email, phone number.
- Profile info and vehicle details (vehicle make/model, year, registration).
- Uploaded media: photos, documents, or other files you upload (stored in our cloud storage).
- Support messages or chat transcripts (via Chatwoot).
b) Automatically collected
- Usage data, IP address, device & browser info, cookies, performance metrics.
- Logs and error reports (we use Sentry for error tracking).
c) Third-party sources
- Payment processors (if you pay for services).
- Social login providers (if you use them).
2. How We Use Data
We use your data to:
- Provide, operate and maintain the Services.
- Process account creation and authentication.
- Store uploaded media and serve it to you and authorized users.
- Communicate with you (notifications, support).
- Improve and monitor the Services (analytics, error tracking).
- Comply with legal obligations.
3. Legal Basis (where applicable)
For users in jurisdictions that require it (e.g., GDPR), we rely on:
- Performance of contract (to provide the Services).
- Consent (for marketing communications).
- Legitimate interests (service improvement, fraud prevention).
4. Sharing & Disclosure
We may share data with:
- Service providers (Supabase for auth & storage, Sentry for errors, Chatwoot for support).
- Hosting providers and analytics vendors.
- Law enforcement or regulators if required.
We do not sell your personal data.
5. Storage & Retention
- We retain personal data as long as needed to provide Services or as required by law.
- Uploaded files are stored in cloud storage (Supabase). Public file URLs may be accessible if set public.
6. Cookies & Tracking
We use cookies and similar technologies for session management, analytics, and preferences. You can manage cookies through your browser.
7. Security
We implement reasonable technical and organizational measures to protect your data (TLS, access controls). However, no internet service can be 100% secure.
8. Your Rights
Depending on jurisdiction, you may have rights to:
- Access, correct, or delete your personal data.
- Object to or restrict processing.
- Request data portability.
To exercise rights, contact: privacy@motari.app.
9. International Transfers
Data may be stored and processed in servers located in countries where your cloud provider operates. By using the Service you consent to such transfers.
10. Children
Our Services are not for children under 13 (or applicable local age). We do not knowingly collect children's data.
11. Changes to this Policy
We may update this policy; we will post the revised policy on the site with a new effective date.
12. Contact
Questions: support@motari.app or https://www.motari.app/.